Refund policy
Returned Parcel
In the event we are unable to complete the delivery, the product may be returned to our office. We will immediately contact you when the package arrives at our office.
From the date we contact you, you will have 14 days to respond to us. You can select to either have the package resent to you or ask for a refund. The refund amount will be deducted from the cost of delivery and a small transaction fee. If you request to resend the packages, the 2nd delivery cost will be your responsibility. We will charge the shipping fee.
If there is no response from you, the refund amount will be deducted from the cost of delivery and a small transaction fee.
Processing Returns
Customers must notify us within 14 days of receiving the product if they wish to return it. If the product is returned for the customer's convenience, the customer is responsible for the full cost of return shipping. Please send the return by international mail with a tracking service.
The invoice of the return shipment should be marked "Return cargo". After shipping, please contact us with the shipping company and tracking number.
Upon receipt of the goods, we will check the condition of the shipment. We will only return your package if it is unopened and unused.
Defective Products Policy
All Seeknit products are shipped after passing a thorough inspection, however, in the unlikely event of a defective product due to manufacturing reasons, warranties for one year from the date of purchase are offered. The following replacement policy is applied.
All defective products will be replaced where you purchased the products. Please contact us the product for a replacement.
If a product is missing parts, please contact us where you purchased the product within two weeks of purchasing the product.
The following products are NOT covered by the warranty.
- Defective products for which the warranty period of 14 days from the date of purchase has expired.
- Defects caused by unusual use, accident, misuse, abuse, or carelessness.
- External appearance changes, such as scratches caused during use.
- Damaged or defective packages (e.g., printing errors).
- Products with defects that are NOT considered as manufacturing defects (e.g., shallow engraving, needle stain, needle color, memories of cord, discoloration of metal fittings during storage: All are complied with our standards.)
- For set items and 5-needle sets, only defective needles or parts will be replaced, - NOT all needles or parts of the set.
- Discontinued products
- Needles cannot be replaced due to breakage if they have been subjected to severe stress, such as when strong force is applied to them or when they are used as tools unrelated to needlework.
*Please handle small size bamboo needles (3.00mm or smaller) with care as they are fragile.
- Gift items (replacement request must be made by the purchaser himself/herself.)
- Damage or defects that occurred during transportation. (Please contact the shipping company / freight carrier.)